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Review
Bryce Broadhead
WebOps/SAP View Only Access
2
Stryker operates under a strict “no training, no access” policy when it comes to SAP. To help you get the most out of your training:
Please turn off or silence your electronic devices, and refrain from using email, chat windows, or texting
Raise your hand (whether in-person or use the Teams function if virtual) to ask a question; you are highly encouraged to ask questions throughout the session
Housekeeping
Before we begin
Scope of Slide
Global
Screen captures contained within this course are intended for the purpose of general understanding and reflect the system at the time of course development
There may be some discrepancies between features, functionality, or data demonstrated in this course and Stryker’s specific SAP system
Course disclaimers
Stryker’s confidential information – for internal use only
RAQ301_Course disclaimers
Module 1: WebOps Changes Review
Module 2: Introduction to Inventory Management
Module 3: CRT Introduction
Module 4: Introduction to SAP
Agenda
Module 1
WebOps Changes Review
Key terms and concepts
Term
Definition
Alias Quantity
The difference between a BC (Branch Custom) kit and MG (Manufacture Global) kits BOM (Bill of Materials).
Picks
Certain customers require same day replenishment. The Pick Process in WebOps replaces hospital inventory directly from branch shelf stock inventory after case usage. (Covered in detail in FIM 306)
TPR
Treatment Plan Request- this is for MAKO cases only and is an indicator of the sizing plan for each individual patient.
ASN
Advanced Shipping Notice- this is a new function coming to WebOps that will allow us to auto-receive restock and view tracking in real time.
ASN Number
Delivery number that is determined and sent by SAP
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Replenishment defined
Process in WebOps to resupply inventory levels that were decremented by Usage
Example: 5 screws were implanted in a case, replenishment order would be created for all 5 screws used, to maintain inventory levels.
Materials are used in a surgical case and usage is recorded
Customer Service processes the order
CSR places the replenishment order
The field receives replenishment for materials used
No inventory sync in WebOps
Inventory Sync
Inventory is managed across both SAP and WebOps platforms. As direct synchronization from SAP to WebOps is not available, the use of Advanced Shipping Notifications (ASN) serves to improve inventory accuracy while minimizing operational effort.
The ASN continues to be the primary mechanism for aligning consignment and branch inventory between SAP and WebOps.
S4 Inventory
Inventory
ASN
Auto-receipt functionality and configuration in WebOps
When Special Stock Partner is an Internal House (IH) account;
Auto receipt = OFF (items must be received manually through ASN screen)
When Special Stock Partner is a Non-Internal House (IH) account;
Auto receipt = ON (the system receives the items automatically)
The auto-receipt functionality is configured in WebOps like this:
IH ASN’s need to be managed on a daily basis
WebOps Reports are available to monitor Auto Receipt
Receiving Report to View Auto-Receipt ASNs
A way to identify when a ASN was Auto-Received is by checking the Received By Field. “System” will display for ASN’s Auto-Received.
The Inventory Location in which the products were received on the ASN are displayed here. Notice this is a Non-Internal House (IH) Account the inventory was being received into which is why they were auto-received.
The ASN Number and ASN Tracking Number for items received in from Auto-Receipt ASN’s is captured here.
Receiving Replenishments via the ASN
Under the Receiving tab dropdown, Advanced Shipping Notice is selected to display the ASN List view. This is where the replenishment orders will come into WebOps via the ASN.
The column filters for Sales Order Number and ASN Number can be used to enter a specific number. In the Shipped Date column filter, a date range can be entered to search within.
Advanced Shipping Notice – ASN List View
The Sales Order Number and ASN Number come over from SAP. The Sales Order matches the SAP Order Number shipped. The ASN Number is equivalent to the Delivery Document Number in SAP. As shown below, multiple sales orders can be tied to one delivery. There can also be one sales order tied to multiple deliveries.
Shipped Date is the date the product was shipped from the Warehouse. Using the Shipped Date + Ship Method gives the user a way to calculate the expected delivery date.
Advanced Shipping Notice – ASN List View
The Reason Code field shows the Reason Code for the order coming over from SAP.
ASN List View – Managing ASN’s
IMPORTANT NOTE: Branch IH ASN’s need to be managed daily, this is crucial to keeping incoming inventory accurate at the branch.
ASN’s will auto-purge off this list after 30 days no matter the Status it is in. Once they drop off this list, if they were received, they can still be found in the Receiving Report.
ASN’s can be manually moved to a Closed status by selecting the checkbox on the ASN line and selecting Close.
Advanced Shipping Notice – ASN Item List View
The top checkbox can be selected to receive all items at once, or each line can be selected individually.
Once items are selected, clicking the Receive button launch’s the user into the Inventory Item Part Check In screen to complete receiving the items selected from the ASN.
When receiving Non-Sterile inventory, you will notice a lot/serial code is displayed, upon submitting and receiving the inventory, the lot code will get converted to Lot 0.
Advanced Shipping Notice – Receiving/Check In
Upon clicking the Receive button, the user is launched into the Inventory Item Part Check In screen to complete receiving the items selected from the ASN.
All the selected Items from the ASN Item List will display here in the Recognized Items section and will not need to be manually scanned.
The ASN Number carries over to this Inventory Item Part Check In, it located at the header and the line level and can not be edited.
RFID functionality will remain the same and is defaulted to what has been setup by the branch admin.
ASN List Screen
In this demonstration you will be introduced to the ASN List in WebOps and gain a basic navigational understanding of its functions.
Please hold Control then click the play button.
Inventory Receiving in WebOps via ASN - Sterile
In this demonstration you will see how to receive sterile inventory in WebOps through the ASN.
Please hold Control then click the play button.
WebOps Pick Process
Term
Definition
WebOps Pick Process (AKA Rapid Replenishment)
WebOps Pick Process replenishes hospital inventory directly from Branch Shelf Stock Inventory after case usage.
Ex. Certain customers require same day replenishment.
Can be performed using WebOps pick process once usage is added to a case
No integration with SAP – Inventory must be transferred in SAP separately
WebOps pick process will pull from shelf stock and transfer to customer inventory location
Characteristics
Why it matters
WebOps Pick Process helps maintain surgical readiness, reduces the risk of stockouts, and ensures that field inventory levels stay optimized without administrative delays.
Setting WebOps Pick Process preference
WebOps Pick Process customers can be easily identified by updating the Hospital Preference field.
Once set, this designation becomes visible on the Case Schedule screen—simply hover over the case to view the customer’s replenishment status.
1
2
Pick functionality
Once usage has been completed, Ops user will initiate the replenishment process by performing the Pick for the customer if they can replenish from branch inventory. This will require scanning the replacement items into the pick to ensure they are accurately reflected in the customer's shelf stock inventory.
Step 1
Step 2
The blue ‘P’ icon indicates that a pick has been initiated
Ready to pick
The green ‘P’ icon indicates this case is picked complete.
Pick is complete
Click the steps to enlarge the image.
Executing the Pick Process in WebOps
In this demonstration you will see how to execute the pick process in WebOps.
Please hold Control then click the play button.
Module 2
Bryce Broadhead
Intro to Inventory Management
Key terms and concepts
Term
Definition
IH Number
In-House Number refers to the number given to each warehouse that holds Stryker, this is referring only to inventory within the walls of each warehouse.
IT Number
This is the new term for “Sub-Location” each IT Number will be tied directly to a warehouse they are serviced through (IH)
Special Stock Partner
Another term for “Sub-Location” but it can be extended to refer to IH Numbers as well. This is where inventory will exist digitally
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
Plant 0050 Consignment Account Overview
Plant 0050
Consignment Inventory
Within plant 0050 there are multiple types of accounts that hold consignment inventory and support surgical case needs
- Branch / Hub – IH Account, For exampleIH7160 represents the Draper, UT Branch Inventory. These will be called Field Sites in SAP.
-National Loaners – IH Account, For Example IH7420 represents National Loaners Mahwah
-Customer - Account Number, For example 210883 Represents the UPMC Pinnacle Hospital – Harrisburg, PA
Shared Rep and Hospital or Single Rep account – IT Account, For example IT3010 (Pittsburgh) Represents the stock shared between Sales Reps to support the Pittsburgh area.
Plant 0002
CDC (Central Distribution Center)
Plant 0039
Mahwah Inventory
Plant 0044
Arlington Inventory
Plant 0046
Bloomington Inventory
Inventory Flow in SAP – Plant Level View
Plant 0050
Consignment Inventory
Plant 0046
(Bloomington–T&E)
Plant 0044
(Arlington–T&E)
Plant 0002
(CDC/Selzach Kits–JR and T&E )
Plant 0039
(Mahwah/FRC/VAS–JR)
Distribution Center Vs Consignment Plant
Consignment inventory is held within plant 0050 and remains there regardless of branch and account type
Warehouse inventory held within each CDC (Central Distribution Center) / DDC (Divisional Distribution Center) which have their own unique plant number. For example, the CDC in Bloomington for Upper Extremity product is plant 0044. This plant will send and receive consignment inventory from the field locations.
Key
🟢 Shipped Inventory – DDC sends inventory to the field increasing consignment
🔴 Return Inventory – Consignment account returns inventory to the DDC
Stryker Warehouses (IH Accounts)
Customer Consignment (IT Accounts)
Rep “Trunk Stock”/ Shared Rep Accounts
Bryce Broadhead
Introduction to the CRT
How inventory is added to the field
Inventory is added to the field using sales orders within SAP.
There are two methods listed below:
Primary Method: Consignment Request Tool (CRT)
Primary way to add inventory to the field
Used for both implants and instruments
Requests are reviewed and guided by Commercial Operations
Exception Method: Manual SAP Order (For those with full SAP Access)
Alternative way to add inventory to the field
Used for both implants and instruments
Used for very specific business approved use cases
⚠️ Important: Manual SAP orders (ZKB) will be monitored and reported on to ensure business rules are followed. This method should only be used for approved exception scenarios.
What is CRT?
The Consignment Request Tool (CRT) is an internally built Power App used to request new consignment inventory, including implants and instruments. It serves as the front door for all consignment ordering activity initiated by local branch operations.
How the CRT Works
Branch teams submit consignment requests through the CRT
The tool pulls historical sales and usage data to support informed decisions
Commercial Operations reviews each request and recommends appropriate quantities
Once approved, the CRT populates a standardized order template, enabling accurate and efficient sales order creation in SAP
Why the CRT Matters
Controls consignment inventory placed in the field
Provides centralized oversight and governance of consignment orders
Enables data-driven quantity decisions, reducing excess and imbalance
Improves inventory management, consistency, and accountability
Prevents uncontrolled or ad-hoc ordering while still supporting field needs
Business scenarios for using CRT for consignment
New Customer Consignment Request
Additional Branch Stock
New Branch & Customer Kit Request
New MAKO robot placement requiring additional consignment
Instrumentation Components for Kit Build
New surgeon requests for inventory
Inventory Swaps
Trauma Inventory Agreement(if consigned to branch prior to customer ownership)
Instrument Replacement(this will be placed on a ZHA-expense order which will be covered in another section)
New consignment Inventory(branch or consignment location) - CRT
In this demonstration you will see the steps to request new consignment inventory using the CRT Power Application.
Please hold Control then click the play button.
Ordering kits via CRT from the DC
In this demonstration you will see how to order kits from the DC using the CRT Power App.
Please hold Control then click the play button.
Module 3
Bryce Broadhead
Introduction to
SAP
Key terms and concepts
Term
Definition
T-Code
This stand for Transaction Code, there are many T-codes and in this training we will go over a few of the ones used for View-Only Access
IT Number
This is the new term for “Sub-Location” each IT Number will be tied directly to a warehouse they are serviced through (IH)
Special Stock Partner
Another term for “Sub-Location” but it can be extended to refer to IH Numbers as well.
Batch Inventory
Refers to items that have a batch-based Lot Code, this will be anything JR or anything that can have multiple identical implants with matching Item #s and lot codes
Serialized Inventory
Refers to anything with a unique lot code or “Serial #” This will be JDE inventory
Stryker’s confidential information – for internal use only
RAQ301_Key terms slide 1
SAP Setup for New Users
SAP Setup Instructions
Ensure to download SAP Business Client 8.00
Settings must be set across the field users:
Set Theme: SAP Blue Crystal
Set Multiple tabs in the same window
Set Decimal Notion and Date Format
- Important for CRT/EMT Uploads Template (ZOTCSOUPD)
Set key codes and sort by key codes
Introduction to t-codes
In SAP, a Transaction Code (T-code) is a shortcut that allows users to quickly access a specific function or task within the system. Instead of navigating through multiple menu paths, users can enter a T-code in the command field to jump directly to the desired screen
Example:
T-code MB58 Display Consignment Inventory
T-code VA03 allows viewing of a Sales Order.
Where to Enter a T-code:
In the SAP GUI, find the command field at the top (it usually starts with /n (for new page) or /o for new tab).
Type the T-code (e.g., /nMB58) and press Enter.
Prefix
Meaning
/n
Ends current transaction and starts a new one
/o
Opens a new tab with specified transaction
/i
Closes current tab
/nex
Closes all tabs (log off)
Commonly used T-codes to manage inventory
When working with sales orders in SAP, consider what you want to do:
View on hand Consignment Inventory Use MB58
View on hand DC Inventory Use MB52
View Historical Inventory Transactions Use MB51
View Stock Overview Use MMBE
View serialized Inventory Use IQ09
Viewing on-hand inventory
MB58
Selection Type:
Multiple materials
Function: Allows for users to view current stocks of consignment materials at a customer's location. This shows batch detail
MMBE
Selection Type:
Single Material
Function: Provides an overview of current stock positions for a particular material in various organizational levels, such as plant and storage location.
MB52
Selection Type: Multiple materials
Function: Allows users to view current stock within a Storage Location (00KC) batch managed materials.
IQ09
Used to display a list of serialized materials based on criteria specified by the user. The user is able to customize the report by adding and removing columns, sorting and filtering, and exporting the report to Excel. SAP allows users to drill down to specific equipment records displayed on the report as well.
Use case: Viewing lists of equipment in a report
You will utilize several transactions codes in SAP to view on-hand inventory levels. This is crucial for proper inventory management.
MB52 Display distribution center stock
MB52 allows users to view current distribution center stock.
Input Parameters: Users can enter specific parameters such as the material, plant, storage location, and batch fields.
Display Results: The system displays the on-hand quantity of materials within Storage Locations. Users can hide or show individual batch number details by material number.
Analysis and Management: Users can analyze the displayed information to monitor the levels of inventory within Storage Location 00KC.
DemonstrationMB52 – Display Warehouse stock of material (batch managed)
Duration: 5 minutes
In this demonstration, see how MB52 is used to view to view current stock quantities for batch materials at a customer or warehouse location.
Please hold Control then click the play button.
MB58 View reservation quantity
T-Code: MB58 Display Consignment Stocks at Customer
Example Calculation:Available Quantity (18) = Unrestricted (On-hand) Quantity (20) – Reserved Quantity (2)
Unrestricted (On-hand) Quantity: Total systematic stock in SAP.
Reserved Quantity: Stock committed to specific orders or transactions.
Available Quantity: Remaining stock free for transactions.
Ignore
What is Reserved Quantity and why is it important?
Reserved quantity represents the portion of unrestricted inventory that has been committed to specific transaction (bill only orders). These quantities are set aside and cannot be used for new orders or other inventory movements until the reservation is cleared or fulfilled.
DemonstrationMB58 – View customer and IH branch consignment
Duration: 5 minutes
In this demonstration, see how MB58 is used to search for customer consignment.
MMBE Check stock in a plant
MMBE Provides an overview of on-hand quantities for a particular material in a hierarchical structure; such as plant, storage location, and customer consignment.
Display Stock Levels: MMBE displays the current stock levels for a specific material across different storage locations within a plant or across multiple plants.
Stock Type Breakdown: MMBE breaks down the stock into different types, such as unrestricted stock, blocked stock, quality inspection stock, and in-transit stock. This breakdown provides insight into the status of the material and helps users understand where the material is located within the logistics process.
Batch and Serial Number Information: For materials managed using batch, MMBE provides details about the batches in stock, along with their respective quantities and statuses. For serialized products, MMBE only provides high level quantity and location data.
DemonstrationMMBE – Check stock in a warehouse
Duration: 5 minutes
In this demonstration, see how MMBE is used to check stock levels in a warehouse.
IQ09 View serialized inventory
IQ09 allows for users to view serialized inventory across consignment locations and distribution centers.
Input Parameters: Users can enter specific parameters such as the customer number, material number, plant, or any other relevant criteria to filter the list of serialized parts.
Display Results: The system displays every serialized inventory record ever tracked in SAP, including items that are Stryker-owned, customer-sold, or expensed, providing a comprehensive view of all current and historical serialized inventory.
Analysis and Management: Users can analyze the displayed information to view specific serialized parts and their location and status.
DemonstrationIQ09 – Display Serial number list
Duration: 5 minutes
In this demonstration you will see how to use IQ09 to view serialized inventory based on parameters you can set.
T-code overview
T-Code
Description
Batch Visibility
Serial Number Visibility
Functions
MB51
Historical Transactions
✅ Batch numbers shown per document
✅ Serial numbers shown in movement details
Shows Historical Transactions
MB52
View Inventory in Storage Locations
✅ Batch numbers shown per location
❌ Serial numbers not shown
Shows on hand quantities in 00KC
MB58
Inventory On Hand Report
✅ Batch numbers shown
⚠️ Serial counts only (no list)
Shows on hand quantities by consignment location
MMBE
Stock Overview for all Plants
✅ Batch details shown (expand batch stock view)
⚠️ Serial count only, no specific serial numbers
Summarized view of current stock by location only for a single material
IQ03
Display Serial Number and History
❌ Not applicable
✅ Full details of individual serial numbers
Shows Historical Transactions, user status, location
IQ09
List of Serial Numbers
❌ Not applicable
✅ List of serial numbers for a material
Filter by material, plant, location, etc.
From the items used, select the Pick checkbox to replenish them
Scan or manually enter the serial/lot code in this format:
Line 1: Material#
Line 2: Serial/Lot#
5510-F-301
122
122